Council Ordered to Apologise After Sending Near-Blind Man Unreadable Letters Leading to £60,000 Bill and Two-Week Demand
A case involving Worcestershire County Council has drawn attention to how failures in recognising and accommodating disability-related communication needs can escalate into severe financial and emotional distress. A near-blind man, referred to as Mr C, was allowed to accrue a care debt of £60,000 over nearly two years after the council repeatedly sent him written … Read more